Privacy Policy

Effective Date: 25th May, 2025
At Only Travel Inc, we value your privacy. This Privacy Policy explains how we collect, use, and protect your information on the OnlyHajj platform, for both travel agencies and pilgrims.

What We Collect

We collect information necessary to provide you with the best Hajj experience:

  • Personal Details: Name, passport number, contact information
  • Travel Information: Travel itinerary, accommodation preferences
  • Location Data: Real-time location for guidance and safety
  • Agency Data: Registration details and staff information (for agencies)
  • Communication Records: Support interactions and feedback

How We Use It

We use your information to enhance your Hajj journey:

  • Deliver personalized Hajj services and itineraries
  • Enable seamless communication between agencies and pilgrims
  • Send important updates, alerts, and reminders
  • Improve platform performance and security
  • Provide real-time guidance and support
  • Ensure compliance with travel and religious requirements

Data Sharing

Your data is shared only when necessary:

  • With your assigned travel agency for service delivery
  • With our authorized support and technical teams
  • As required by law or regulatory compliance
  • With essential service providers (payment processors, cloud storage)

We do NOT sell your personal data to third parties.

Your Rights

You have complete control over your personal information:

  • Access: Request a copy of all data we have about you
  • Update: Modify or correct your personal information
  • Delete: Request deletion of your account and associated data
  • Opt-out: Unsubscribe from non-essential notifications
  • Portability: Export your data in a common format
  • Restrict: Limit how we process your information

Security & Retention

Your data security is our priority:

  • All data is encrypted using industry-standard protocols
  • Secure servers with regular security audits and updates
  • Limited access to authorized personnel only
  • Data is retained only as long as necessary for your journey
  • Automatic deletion after completion of services or as per legal requirements
  • Regular backups stored in secure, encrypted environments

Contact Us

Have questions about our privacy practices? We're here to help!

Our Office

24 F, Phase 1
Johar Town, Lahore
Pakistan

Email Support

support@onlyhajj.ai

This privacy policy is regularly updated to reflect our commitment to protecting your privacy and complying with applicable laws.